5 Best Knowledge Management Software

What is Knowledge Management Software?

• Increased speed of decision making. Simple and quick access to knowledge allows staff to quickly obtain the necessary information without wasting time searching and sorting it. Thanks to this, employees can make correct and accurate decisions much faster.
• Improving data quality. Software tools for collecting and processing information significantly increase its quality and accessibility to the audience. With their help, you can automate bulk data processing and organize it in accordance with existing standards.
  
• Improving the quality of customer service. These types of programs provide customers with 24/7 support. With them, you no longer have to wait long for a response from a contact center operator. Having knowledge bases, frequently asked questions (FAQs), and self-service portals improves user satisfaction, loyalty, and retention.
  
• Reduced costs. Integrating such services into work processes significantly reduces the cost of data processing and customer service. This is especially important for medium and large businesses. By freeing staff from routine, repetitive tasks, such programs help them focus on more important areas.
  
• Optimizing onboarding and training. Automated KMS drives the effectiveness of onboarding and employee development programs. Quick access to up-to-date knowledge makes the employee training process much more effective.
  

ClickUp

• The ClickUp Docs module is a comprehensive software for knowledge management. A robust set of functions helps companies create and edit any type of document quickly and conveniently.
• Users can work with different document and wiki formats, organize the structure of their sections, and apply various design options.
  
• Bookmarks, tables, file attachments, and other functional elements make it easy to generate documents of any subject, structure, and volume, from roadmaps to knowledge bases.
  
• Collaboration tools greatly simplify and expedite the process of creating and editing documents as a team. Users can leave comments, tag other members, assign actions to them, and turn text into trackable tasks.
  
• The function of integrating documents into workflows provides access to all available data through a single dashboard. This allows you to link documents and tasks. Here, you can add widgets to update processes, change project statuses, create and distribute tasks.
  
• Categorizing documents to speed up search and access is another useful feature of ClickUp Docs. It helps users easily organize important company resources and wikis within their workspace.
  
• Privacy and editing rights management tools reliably protect documents from unauthorized access. With their help, you can create public links and flexibly manage permissions for team, guest, or public access to knowledge.
  

• Unlimited (starting from $7 per user per month) – for small teams.
• Business (starting from $12 per user per month) – for medium-sized businesses.
• Enterprise (prices available upon request) – for corporations.

Notion

• Notion is ideal for working with different types of documentation, including meeting notes, design systems, roadmaps, project requirements, pitch decks, and more.
• The platform supports more than 50 types of content, including code snippets, images and videos, lists, mathematical functions, and others.
  
• A convenient dashboard helps you quickly and easily organize all existing content by categories and topics.
  
• Built-in collaboration tools provide the ability to flexibly manage feedback through comments and mentions from colleagues.
  
• Notion is ideal for creating and editing wiki pages. With it, you can easily bring together all the documents of your project or company into a solid, structured and interconnected knowledge base.
  
• KMS functionality can be expanded through integrations with many third-party systems, including Figma, GitHub, Slack, Jira, and others. You can also link Notion to other systems and platforms using our SaveMyLeads service.
• The built-in online editor allows you to comfortably work on documents and any text content through the web interface, desktop, and mobile applications.
  

• Free – with an unlimited number of blocks for individual users.
• Plus – $8 per month per user, subject to payment for the year at once.
  
• Business – $15 per month per user, subject to payment for the year at once.
  
• Enterprise – corporate plan. Its cost is calculated individually and is available upon request.
  

Guru

• AI-enabled enterprise search engine;
• module for creating wiki pages;
  
• intranet portal for communication and collaboration.
  

• Artificial intelligence technologies automate the search for information in knowledge bases. Thanks to them, users can receive accurate and up-to-date information from all available sources.
• Guru provides seamless integration between all the apps your team uses.
• The platform has a user-friendly interface. It allows you to quickly find information, the applications you need, and instantly access data. Users can do this in their web browser, Slack, Teams, or the Guru mobile app.
• The intranet portal provides an impressive range of functions for collective discussion and work with documents. Among its other useful tools, it is worth noting notifications, personalized dashboards, graphs, employee profiles, HRIS synchronization, and automatic selection of recommended content.
• An online assistant powered by generative AI makes writing and summarizing texts faster and easier.
• Guru users get access to content templates, search, verification, trending topics, and suggested replies for Slack, duplicate tracking, Q&A, analytics, customization, and other important features.
  

Document360

• The program has two separate online editors: Markdown and WYSIWYG. The first is optimal for non-technical writers. The second allows you to create a detailed content layout, providing text structuring elements (tables of contents, footnotes), tables, and code snippets.
• The system supports several versions of documentation at the article level (current, old, obsolete, beta) and full management of them.
  
• Document360 is suitable for different types of users, including technical writers, developers, product owners, helpdesk, and so on.
  
• The Category Manager tool allows you to easily and quickly organize materials into 6 levels of categories and subcategories using the drag-and-drop method.
  
• The collaboration functionality of this online knowledge base software helps you effectively set up work processes and regulate access to confidential information.
  

• Free. Limited to 1 workspace and 2 users.
• Standard – $149 per month per project, subject to payment for the year at once (if monthly payments are made, the cost will be $199).
• Professional – $299 per month per project.
  
• Business – $399 per month per project.
  
• Enterprise – $599 per month per project.
  

Confluence

• Confluence helps you securely store and flexibly organize various data about your company and project: meeting notes, technical documentation, user manuals, and more.
• The service supports several knowledge base formats, including frequently asked questions (FAQ), glossaries, step-by-step instructions, video tutorials, and so on.
  
• To create a knowledge base in Confluence, you need to select the required template and structure, and then set access rights and restrictions. You can make it public or available only to selected users. There are more than 70 templates of different themes and an online layout designer.
  
• The platform allows you to create documentation with diverse content, including text, images, code, tables, Figma files, and more.
  
• AI algorithms provide effective automation of work with knowledge bases. Auto-suggestions make it easier to find the information you need, and automatic text summarization speeds up content processing.

• Standard ($6.05 per month per user). Contains the basic functions of the service.
• Premium ($11.55 per month per user). Supplements the core toolkit with unlimited storage and whiteboards, AI support, and other features.
• Enterprise. Corporate plan. Its cost is calculated individually and is available upon request.
  

Conclusion