OpenAI has launched Operator, an AI agent capable of independently performing tasks online. Initially available as a research preview to U.S. users of ChatGPT's Pro plan ($200/month), Operator is designed to automate actions like booking travel, making reservations, and online shopping. It operates through a dedicated browser, allowing users to oversee its actions while retaining manual control. The system employs the Computer-Using Agent (CUA) model, combining GPT-4o's visual capabilities with reasoning abilities to interact with websites like a human without relying on APIs. To ensure accuracy and prevent errors, Operator requires user confirmation before finalizing sensitive actions.
OpenAI is collaborating with companies like DoorDash, eBay, and Uber to align Operator’s functionality with platform policies. However, Operator faces challenges with complex tasks, such as managing detailed schedules or navigating non-standard interfaces. Additionally, the system may face difficulties with CAPTCHAs or advanced web forms. In such cases, user intervention is required to proceed.
Security is a core focus for OpenAI, with safeguards to detect suspicious activity and prevent misuse. Operator’s release marks a significant step toward integrating AI agents into everyday internet use, demonstrating their ability to transition from passive data retrieval to active task execution. Although not yet fully reliable, Operator highlights the transformative possibilities of autonomous AI in enhancing productivity.
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