The platform will help small and medium-sized businesses set up communication with customers in a single hub that will collect messages from different channels.
The idea of creating a single omnichannel platform for combining communication through various instant messengers, chats, e-mail and SMS is currently being actively researched by developers. The first solutions appear on the market, and one of them is the Superchat startup. Such products will allow companies to avoid losing customers due to negative communication experience, which can be caused by malfunctions of one messenger or another, and also to avoid monetary losses.
So, the creators of Superchat promise that their solution will collect all communication from Facebook, Instagram, Telegram, WhatsApp, Google Business, web chats, email and SMS into a single inbox for business. And then the company's employees will be able to work with customers from a single hub, answering questions and keeping in touch with customers.
The interest in omnichannel messengers on the market is growing and this is confirmed by the active process of fundraising, which Superchat managed to carry out. The startup has already raised $15.6 million in the first round of fundraising, Series A of which is conducted by the British fund Blossom Capital. In total, the company has managed to raise $18.8 million to date.