Connect
Facebook Leads
to Genesys Multicloud CX

Want to automatically transfer leads from Facebook? At the moment we do not have a ready-made integration with the Genesys Multicloud CX, but our developers are working on this integration.

After we complete the integration, you will not need to manually download leads from Facebook to Genesys Multicloud CX. Our system will check for new leads 24 hours a day, 7 days a week. Without days off and holidays.

The Genesys Multicloud CX CRM platform helps businesses achieve omnichannel customer communications, streamline business processes, and track employee performance. The system makes it possible to communicate and interact with the audience through different communication channels in a convenient single interface.

In particular, this includes email, online chat and an extensive set of instant messengers (WhatsApp, Facebook Messenger, Apple Messages for Business). The module allows you to flexibly organize contacts, chats and letters, distribute them by priority, etc. Another important area of ​​Genesys Multicloud CX is user self-service options, including an interactive voice menu (IVR), as well as modules for developing chat bots and voice bots (voice bots) based on artificial intelligence algorithms.

In addition, the platform supports workflow routing, virtual agent groups, and a callback option. An equally significant part of the service is the Internet marketing module, within which you can conduct advertising, information and other mailings via e-mail, SMS and voice calls.

Also, the Genesys Multicloud CX functionality includes a security and data protection module using multi-factor authentication, encryption and logical isolation methods. If necessary, users can easily scale the platform's capabilities and activate additional options by integrating it with external systems. This includes both pre-installed integrations with the Salesforce, Microsoft Dynamics 365, ServiceNow platforms, as well as highly customizable bundles with any third-party software through an open API.

If you want to connect, integrate or sync Facebook Leads Ads with Genesys Multicloud CX - Sign up now and in 5 minutes new leads will be automatically sent to Genesys Multicloud CX. Try a free trial!